Privacy and Security
Ordering Hyperdrive products Online is designed to be as simple as possible, while allowing maximum security and privacy for all your details.
If you do not wish to place your order on the internet, we offer you the option of phoning, faxing or mailing in your order:
HYPERDRIVE AUSTRALIA PTY LTD
Customer Order Centre
GPO Box 1071
KENT TOWN SA 5081
Phone: 08 865 7777
Fax: 08 8365 7750
Collecting Anonymous Information
We automatically collect general website traffic information (such as how many people have visited the site, most popular pages etc). This information is collected into aggregate results in order to evaluate our service and business practice in an effort to provide you with an optimum shopping service.
We will never identify or disclose individual customers or visitors information or purchases but may disclose how many customers bought a specific item or used a specific service such as am email list.
Collecting Personal Information
We collect personal information submitted by you to manage and deliver your order or as part of an entry to a competition or product review. We do not disclose personal information for any other purpose.
Use of Personal Information
We will use personal information as supplied by you to process and deliver your order. We will disclose personal information such as your delivery address to a delivery service provider (ie a courier) as selected. We also retain your order details in a secure pay system. This is so we have a record of your order should you wish to return or exchange an item at a later date.
We will only publish personal information with your consent (e.g. if you win a competition) and then only in part (eg. The winner is Tom Bloggs, Golden Grove, Victoria). We do not publish personal information for any other reason without your consent.
Under no circumstances will Hyperdrive sell or receive payment for licensing or disclosing your personal information.
For added convenience, we have employed a “cookie” system for our website. A “cookie” is a small file placed on a customer’s machine which lets our site store information. This information allows us to make our site easier to use. Cookies allow our servers to keep track of customer details between visits to our site. The information stored by the cookie includes the data that is provided during online registration. This information is only accessible online when a customer enters their username and password. Other information stored by the cookie includes website traffic data. This is not used to identify individual details but only collated into aggregate anonymous results in order to evaluate and improve our shopping service for our customers.Credit card information is never stored in the cookie.
Personal information like address, phone numbers etc are only accessible after supplying a username and password. You must login before you can check your order status, or view or edit your registration details and your order.
Once you have logged in your account will remain open until you quit the browser.
We will store your email address if you send us a query, place an order or subscribe to an email list. Your email address is used for the purpose you provide it for and statistical information.
They are never disclosed for any other purpose.
With your permission, your details will also be used to advise you of Hyperdrive shop special promotions. You may also remove your email address from our subscription service at any stage by visiting www.hyperdrive.com.au
Our email subscription service is an ‘option’ system. You may unsubscribe.
We will never knowingly send you electronic messages without your consent. For more information on the ‘Spam Act 2003’ please visit the Australian Government’s website:
Hyperdrive never sells personal or anonymous information to third parties. Our business arrangements with third party service providers provide for complete confidentiality.
We comply with the Trade Practices Act 1974, state based Fair Trading Acts and Sale of Goods Acts, the Consumer Credit Code, the Electronic Transactions Act 1999 the Information Privacy Principles set out in the Commonwealth Privacy Act 1988 and the Privacy Amendment (Private Sector) Act 2000 (Cth).
Feedback, Handling Procedure
The hyperdrive online shop welcomes feedback and attends to correspondence promptly. Please email, fax or write to us using the contact information presented on this page or via email by using the contacts button.
Peace of Mind
We will only use your details and order information, including mailing addresses, email address, and phone number, to fulfill your order and to advise of the status of the order.
Hyperdrive Australia Pty Ltd complies with the Information Privacy Principles set out in the Commonwealth Privacy Act 1988.